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Service and Maintenance

 

We provide support and maintenance of GOM 3D measuring systems.

Remote assistance

Remote phone and online support:

  • direct support
  • errors detection
  • problem-solving database

Technical support

Service experts assist users with any technical questions on hardware and software on the phone. Uncertainties are resolved, solutions are explained. This way, process and system safety are guaranteed.

E-support

Regardless of business hours, software downloads are available in the GOM Service Area. Along with a solution database, instructions and tutorials can also be accessed. The GOM Forum enables sharing information with other users.

Service

On-site maintenance and repair:

  • verification service
  • preventive maintenance
  • repair

GOM Care – Maintenance service

The maintenance service can be ordered directly or included in the scope of Protect and Protect Plus with fixed time intervals. A GOM service expert maintains all components and proactively replaces typical wear parts to increase the operating reliability of the system sustainably.

 

GOM Care – Verification service

Standardized tests verify the measuring accuracy of the system by using standardized artifacts. The testis available in two standards:

  • Verification Service 2634 – Test according to VDI 2634 Part 3:2008
  • Verification Service 10360 – Test according to ISO 10360

 

GOM Care – Repair service

If remote assistance is not sufficient, on-site repair carried out by a system expert is the most reasonable solution.

Contract plans

Support and service agreements:

  • Maintenance plan
  • Software update and software support
  • Faster reaction time

Software Coverage

Permanent access to current system software and free use of GOM Service Area guaranteed. Technical support can be contacted at any time.

Hardware Coverage

Insurance against unexpected hardware expenses in case of system failures or accidents. Where necessary, defective parts of the measuring system are replaced free of charge.

Protect and Protect Plus

Protect is a maintenance contract of several years duration with fixed maintenance times. A GOM service expert maintains all components and proactively replaces typical wear parts to increase the operating reliability of the system sustainably.
If the measuring system requires repair, Protect Plus assures an even faster reaction time until the GOM service expert is on-site (incl. the necessary components).

 

 

Request information or service:

info@topomatika.hr or +385 1 349 6010

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